Clear expectations that communicate care and value.
Every company survives thanks to its customers, which is why your organization must have a customer service process that guarantees the correct development, maintenance, and expansion of your customer base. With a client process, your employees will automatically know what needs to be done, you will be providing them with workflows and patterns for decision making.
In this way, your clients will receive a complete service. This is one of the main components of a culture of customer care that, together with a process with the same focus, will ensure the success of your business.